Family Accounts

Anything related to managing a family account

• How do I create a lunch account for school staff members?
• How do I create an account for or add new students and/or families?
• What are Family Keys and how do I create one?/How do I add a family contact (user) to an account?
• How do I create an internal family note that is only visible to school administrators?
• A family account says it is "limited", needs activation and/or the email has not been confirmed. How do I fix this?
• How do families customize their balance notification settings?
• How do families use the Auto-Refill option to automatically replenish their family food service balance?
• How do families make online food service payments?
• How do I split a family account?
• How to delete or undelete a family account (video tutorial)
• Why is a parent not receiving their low balance notifications?
• How can I be sure parents are getting their low balance text message notifications?
• How can I be sure parents are getting their low balance phone call notifications?
• How do I refund a family account (video tutorial)?
• How do I create and use a donation account?
• How do I combine two families?
• How do I assign a new student to a family?
• How do parents create a smartschoolk12 account?
• How to add a Family contact to an existing Family/Student
• How can families unsubscribe from low balance notification emails?
• How do I remove a registered contact from a family?
• How do I post a manual food service payment to a family account?
• How do I move a student from one family to another?
• How do I set up (or modify) my Balance Notification Settings (Emails, Voice, SMS)?