Order Statuses

You can use the statuses to help you easily identify orders that need your attention.

From the Order Manager page, you will see five types of statuses. Take a look at the example below.

The payment and shipment status columns use icons to help you easily find the orders that need attention. The order status indicates the "overall" progress of the order.

The tables below explain the types of statuses, how a status can be triggered, or what action a status represents.

Order Status The Order column shown in the example above, and described here, are the default settings. You can customize your own order statuses.
Status	Trigger Name(s)	Inventory*	Description
Payment Pending	Order Placed	n/a	An order as been placed and payment needs to be collected. ePayTrak v. 4 is configured so that you will rarely see this status.
Shipment Pending	Order Paid	Destock	An order is paid in full and shipment is expected.
Completed	Order Shipped Order Paid No Shipments	Destock	An order is paid and shipped. No further action is required.
Fraud	n/a	n/a	The Fraud order status has no automatic triggers. This status appears when you manually change it.
Cancelled	Order Cancelled	Restocked	An order is cancelled by the merchant not the customer.
Problem	Payment Authorization Failed Payment Capture Failed	Restocked	This status will appear when the merchant credit card service denies the attempted credit card transaction.

* Inventory will never be de-stocked or restocked twice.

Payment Status The Payment column uses the following statuses and corresponding icons.
Icon	Status	Description
	Paid	An order is marked as paid when the credit card funds are captured (not authorized). Any other type of payment your store accepts can be recorded which will change the Payment Status to Paid.
	Unprocessed Authorized	An order is marked as unprocessed or authorized when a payment is due. This can happen when you have a pending credit card authorization, or the customer has chosen a payment method which requires him/her to make payment by some other means.
	Void	A voided order status is triggered by an order that has been canceled. This status is also possible when a merchant service denies the transaction on the basis of fraud. You will not be able to utilize Void to cancel a payment.

Shipment Status The Shipment column uses the following statuses and corresponding icons.
Icon	Status	Description
	Shipped NonShippable	The shipped status will appear when an order is marked as shipped. If there are multiple shipments, the shipped status will not appear until all items in the order are shipped. The NonShippable status appears only for orders that to not require physical shipping. (e.g. digital delivery or electronic gift certificates)
	Unshipped	The unshipped warning status appears for orders that have a pending shipment to make.
	Unshipped	The unshipped alert status appears for orders that have been canceled or marked as fraud.

Order Statuses

Order Status

Payment Status

Shipment Status