Troubleshooting suggestions when a student can't be found in the EduTrak system
When there are missing students, there are a few places to check:
Student Assignment Tool: Students>Student Assignment Tool>Show Unassigned Students Only. If the student has not yet been assigned to a family, they will not show up in EduTrak when searching for student or in the serving line.
Knowledge Base article: https://knowledgebase.edutrak.com/student-assignment-tool-training) in the admin site.
Error Log in the LCS (Students>PowerSchool API log - or Databridge log if you have a SIS other than PowerSchool). Knowledge Base article: https://knowledgebase.edutrak.com/how-to-read-the-databridge-logs https://knowledgebase.edutrak.com/how-to-resolve-the-databridge-error-log
Another common occurence is if the students have been previously deleted/withdrawn and have returned to the school/district. You can check in the admin site Students>Student List, use the Advanced filter and include deleted students. If they are deleted, there will be a blue "Yes" to the far right of the student's name. If they need to be undeleted, click the Yes, to change it to a No, and that will undelete them.
Some common reasons a student may not show up in the LCS1000 or serving line, but is searchable in the Admin site:
Is their enrollment status showing as Withdrawn?
Are their line permissions set to Yes?
Is the correct grade and school listed for the Student?
Additionally, the "Active" date for the student in the SIS will indicate when the student will export to EduTrak. For example, if a student is entered in the SIS, but their Active date is showing a future date (first day of school, for instance), their information will not export to EduTrak until that date. If you want the student to export sooner, the Active Date would need to be changed.
For schools using a databridge or PowerSchool API, we do not recommend manually adding students who cannot be found in the system, as this can result in duplicate students.
Please check the above scenarios and if you are still unable to locate the missing student, submit a Support Ticket and we will be happy to assist.